Privacy Policy

1. Who we are

Ruchi Rush ("we", "us", "our") respects your privacy and is committed to handling your personal information in accordance with the Australian Privacy Principles set out in the Privacy Act 1988 (Cth).

2. Information we collect

We collect information you provide directly, such as your name, email, phone number, delivery address, dietary preferences and payment details, when you place an order, sign up for a subscription, request catering, or contact us.

We also automatically collect limited technical information when you use our website, including IP address, device and browser type, pages visited and referring URLs.

3. How we use your information

We use your information to:

• Process and deliver your orders and catering requests
• Manage your subscription and account
• Send transactional emails (order confirmations, delivery updates)
• Respond to your enquiries and provide customer support
• Improve our menu, website and services
• Send marketing communications where you have opted in (you can unsubscribe any time)
• Comply with our legal obligations

4. Sharing your information

We share personal information only with trusted service providers who help us run our business, including payment processors, delivery partners, email service providers and analytics tools. We require them to protect your information and use it only for the purposes we authorise. We do not sell your personal information.

5. Cookies

We use cookies and similar technologies to keep you signed in, remember your preferences and understand how our website is used. You can disable cookies in your browser settings, though some features may not work properly.

6. Data security and retention

We take reasonable steps to protect your information from misuse, loss, unauthorised access, modification or disclosure. We retain personal information only for as long as needed to provide our services and meet our legal obligations.

7. Your rights

You can request access to or correction of the personal information we hold about you, and ask us to delete it where we are not legally required to keep it. Email hello@ruchirush.com.au to make a request or raise a privacy concern.

8. Changes to this policy

We may update this Privacy Policy from time to time. The updated version takes effect when posted on our website.

9. Contact

For any privacy-related questions, contact us at hello@ruchirush.com.au.